Reporting a Claim
Reporting an Accident Medical Claim
Special Procedures
Responding to claims quickly, effectively, and with compassion is at the heart of our responsibility as an insurance company. Our experienced claims professionals are committed to providing high-quality claims handling through fair and timely resolution. Your satisfaction with the processing and outcome of your claim is our top priority.
How to Report an Accident Medical Claim
You can report a claim 24 hours a day, 7 days a week. Call 800-362-7535 or email micclaims@markelcorp.com.
Follow these three steps to report a claim.
Step One: Report all Claims
Immediately report all claims to your agent, or to Markel Claims at 800-362-7535.
For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call Markel Claims at 800-362-7535.
Report all claims involving theft, vandalism, or other crimes to the police when they occur. Get the police report when possible.
Step Two: Get the Facts
- Print the Incident Report Form and write down how and exactly where the accident or injury happened, along with the time it occurred.
- Get the names, addresses, and phone numbers of everyone involved.
If possible, take pictures at the scene.
- For serious property claims, take the necessary steps to preserve the damaged property and mitigate any further damages. Make temporary repairs when necessary, and keep all receipts.
Step Three: Copy and Mail All Correspondence
- Copy all accident-related correspondence, and mail the originals to Markel. This includes reports, statements, bills, and letters.
- Send all correspondence as soon as you receive it—don’t let it pile up.
- Reference your policy number and claim number on each document.
If you receive any type of legal papers, immediately call Markel Claims at
800-362-7535. If possible, fax the documents to us at 804-747-9367.
How to Report an Accident Medical Claim
Please print and complete the Health Special Risk Claim form to file an Accident Medical Claim. These claims are handled by specialized claims staff of our business partner Health Special Risk. Please call 888-765-7223 for any claims questions regarding your accident medical policy.
Health Special Risk, Inc
HSR Plaza II
4100 Medical Parkway
Carrollton, TX 75007
Toll Free: 888-765-7223
Main Number: 972-512-5600
Special Procedures
- If you’re served with a lawsuit, call Markel and ask to speak with a Claims Manager.
- Don’t reveal information about your insurance coverage, other than company and agent’s name, to anyone.
- Don’t admit responsibility for the accident or injury.
- Don’t discuss the accident or injury with anyone other than your insurance agent or authorized representative, Markel associates, or law enforcement officials.
- Don’t give copies of documents to anyone other than Markel associates or authorized representatives.